Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your sofa to request a return.

Free Returns

We offer free returns on all sofas within 30 days of delivery. To be eligible for a return, your sofa must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at help.thecloudcollection@gmail.com.

If your return is approved, we’ll provide you with the return shipping arrangements and instructions on how and where to return your sofa. Items returned without first requesting a return will not be accepted.

You can always contact us with any return questions at help.thecloudcollection@gmail.com.

Damages and Issues

Please inspect your sofa upon delivery and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We’ll review the issue and work with you to make it right.

Exchanges

If you would like to exchange your sofa for a different product or configuration, please contact us at help.thecloudcollection@gmail.com. We’ll provide instructions based on your request.

Refunds

Once we receive and inspect your returned sofa, we’ll notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at help.thecloudcollection@gmail.com.